FAQs

Nothing really compares to being at a live concert in person, with the musicians performing on the stage, right in front of you. And we can’t wait to be back presenting live concerts again very soon!

The safety of our audiences is our paramount concern, and we will be adhering to government guidelines at all times. We have signed up to Visit Britain’s ‘We’re Good to Go’ and the Theatres’ ‘See it Safely’ industry standards for Covid-19 secure events and venues. It means we also have to adhere to guidance from Visit Britain, put together in consultation with Public Health England.

As the guidance continues to be updated, we’ll be using this section of our website to answer some of your queries. If there’s anything that you don’t feel sure about and that you think we’ve missed from the list below, do please drop us a message at info@musicintheround.co.uk and we’ll help as best we can.

Are public concerts allowed again now?

Yes they are!

It is of paramount importance that we ensure audiences, musicians and staff are kept safe before, during and after our concerts. So we’re opening up cautiously, encouraging audiences to maintain social distancing and wear face-coverings whenever possible and following Public Health England’s guidance at all times.

Each venue is very different in its layout, which impacts on the capacity that is safely and comfortably possible. We have worked closely with each of our partner venues to create a bespoke approach to seating in each location with the same aim of getting you as close as possible to the music in a Covid-secure and comfortable manner.

What should I expect at a concert in Upper Chapel?

Our concerts in Upper Chapel will be socially-distanced at around 30% capacity. All tickets will be sold in advance (there will not be any tickets available on the door).

Our staff will be wearing face-coverings for the duration of concerts and following the government’s advice on face coverings in crowded areas, we strongly recommend that you wear a face mask out of respect for others.

Hand-sanitiser and disposable face-masks will be available on the door.

To maximise capacity as best and fairly as we can, you will only be able to purchase tickets in singles and pairs. You should only purchase tickets to sit together with members of your own household.

All tickets will be for reserved and numbered seats, and you must sit in the seat for which you purchased a ticket. There will not be any opportunity to move into an alternative seat before, during or after the performance. All tickets will include a specified arrival time to ensure a sufficiently staggered entry. Please stick to this arrival time as closely as possible, as this will help us to ensure a smooth, safe entry to the building for all ticket-holders. We also ask for your patience at the end of the concert as there will be staggered departures for the same reasons.

We will be operating a strict one-way only walk-way throughout the building, and politely request that you cooperate with our staff in adhering to these one-way systems and social distancing at all times.

We will not be providing printed programmes for our autumn concerts. We will make the notes available online, in advance of the concert, so you can print your own copy or read them before the concert.

Please do not bring any unnecessary belongings with you to concerts. There will be designated spaces under and next to seats for bags and coats. We politely request that you do not use the seats in front or behind you to store things.

Toilets will be open for use before and after the concert on a strictly ‘one person at a time’ basis, with a designated waiting area. This is to minimise the risk to everyone in the building.

We regret that refreshments will not be available.

Music in the Round staff and musicians will all be regularly testing for Covid-19 in advance of concerts, and we politely remind audiences that you are also able to do this by requesting a pack of free lateral flow tests from NHS England here.

What should I expect at a concert in the Crucible Studio Theatre?

Our concerts in the Crucible Studio will be socially-distanced at approx. 50% capacity. All tickets will be sold in advance (there will not be any tickets available on the door).

Our staff and Theatres staff will be wearing face-coverings for the duration of concerts and we politely request our audiences also do so, unless medically exempt.

Hand-sanitiser and disposable face-masks will be available on the door.

To maximise capacity as best and fairly as we can, you will only be able to purchase tickets in singles and pairs. You should only purchase tickets to sit together with members of your own household.

All tickets will be unreserved, but there may be seats marked as unavailable in the auditorium. We politely ask that you cooperate with any requests from staff with regards to seating arrangements, adhering to one-way systems and social distancing at all times.

We will not be providing printed programmes for our autumn concerts. We will make the notes available online, in advance of the concert, so you can print your own copy or read them before the concert.

Please do not bring any unnecessary belongings with you to concerts. There will be designated spaces under and next to seats for bags and coats. We politely request that you do not use the seats in front or behind you to store things.

Toilets will be open for use before and after the concert.

Music in the Round staff and musicians will all be regularly testing for Covid-19 in advance of concerts, and we politely remind audiences that you are also able to do this by requesting a pack of free lateral flow tests from NHS England here.

What should I expect at a concert in Emmanuel Church, Barnsley?

Our concerts in Emmanuel Church will be socially-distanced at around 25% capacity. All tickets will be sold in advance (there will not be any tickets available on the door).

Our staff will be wearing face-coverings for the duration of concerts and we politely request our audiences also do so, unless medically exempt.

Hand-sanitiser and disposable face-masks will be available on the door.

You should only purchase tickets to sit together with members of your own household.

All tickets will be for reserved and numbered seats, and you must sit in the seat for which you purchased a ticket. There will not be any opportunity to move into an alternative seat before, during or after the performance. All tickets will include a specified arrival time to ensure a sufficiently staggered entry. Please stick to this arrival time as closely as possible, as this will help us to ensure a smooth, safe entry to the building for all ticket-holders. We also ask for your patience at the end of the concert as there will be staggered departures for the same reasons.

We will be operating a strict one-way only walk-way throughout the building, and politely request that you cooperate with our staff in adhering to these one-way systems and social distancing at all times.

We will not be providing printed programmes for our autumn concerts. We will make the notes available online, in advance of the concert, so you can print your own copy or read them before the concert.

Please do not bring any unnecessary belongings with you to concerts. There will be designated spaces under and next to seats for bags and coats. We politely request that you do not use the seats in front or behind you to store things.

Toilets will be open for use before and after the concert on a strictly ‘one person at a time’ basis, with a designated waiting area. This is to minimise the risk to everyone in the building.

We regret that refreshments will not be available.

Music in the Round staff and musicians will all be regularly testing for Covid-19 in advance of concerts, and we politely remind audiences that you are also able to do this by requesting a pack of free lateral flow tests from NHS England here.

What should I expect at a concert at Cast?

Our concerts Cast in Doncaster will be all be run in strict adherence to the latest government guidelines. All tickets will be unreserved.

We politely ask that you cooperate with any requests from staff with regards to seating arrangements, adhering to one-way systems and social distancing should they be in operation at this time.

We will not be providing printed programmes for our autumn concerts. We will make the notes available online, in advance of the concert, so you can print your own copy or read them before the concert.

Please do not bring any unnecessary belongings with you to concerts. There will be designated spaces under and next to seats for bags and coats. We politely request that you do not use the seats in front or behind you to store things.

Toilets will be open for use before and after the concert.

Music in the Round staff and musicians will all be regularly testing for Covid-19 in advance of concerts, and we politely remind audiences that you are also able to do this by requesting a pack of free lateral flow tests from NHS England here.

What are my options if I change my mind?

Full refunds will be available to all bookers for Sheffield and Barnsley concerts if you are unable to attend; you can claim a refund at absolutely any time prior to the concert. Should the concert have to be cancelled for any reason, full refunds will automatically be made to all ticket-holders.

What will happen if the guidance changes?

We appreciate that many people will not yet feel ready to be attending full capacity concerts without any social distancing measures in place, even as the guidance from the government changes. For this reason, we can reassure you that at our Sheffield and Barnsley concerts we will continue to implement safety measures including:

✔ Reduced capacity, socially-distanced seating
✔ Face-coverings to be worn for the concert duration, in line with current guidelines
✔ Hand-sanitiser and disposable face-masks readily available
✔ Full refunds available at any time prior to the performance should you not be able to attend

Should the concert have to be cancelled for any reason, full refunds will automatically be made to all ticket-holders.

What should I do if I feel unwell prior to the concert?

Anyone who shows any Covid-19 symptoms, including a raised temperature or cough must stay at home and isolate in line with Public Health England guidelines. If you have a raised temperature at the time of arrival, are showing signs of a continuous cough or any other recognised Covid-19 symptoms, we regret that you will not be permitted into the building under any circumstances.

Where will I find the videos for this year’s Festival?

Our online Festival events for Sheffield Chamber Music Festival 2021 have all now expired, but you can still find a good selection of recordings from previous concerts on our YouTube channel here.

How do I make a donation to Music in the Round?

You can donate online here. Every pound given makes a difference to us, and we are extremely grateful to our many supporters.

I want to make a bigger contribution to Music in the Round. How can I do this?

Many of our supporters become Friends of Music in the Round. You can join the Friends with a gift of £85 per year (£110 joint membership) or become a 360 Friend to give a little extra at £120 per year (£150 joint membership). Friends receive invitations to special events and Newsletters throughout the year. To give at a higher level, such as sponsoring a concert or supporting a specific project, please email Verity Henderson, Development Manager at verity@musicintheround.co.uk to discuss ways that we can work in partnership.

What is 360° video?

360° video, also sometimes known as ‘virtual reality’ or VR, is a way of capturing footage with a camera that looks in all directions simultaneously, allowing us to present Ensemble 360 in 360 degrees, and Music in the Round…in the round! This produces video that means you can choose where you look, and also includes spatial sound to replicate the real world, so what you hear changes as you look around.

360° video is not intended for watching either directly on television, or via chromecast devices from a laptop.

360° video: Do I need a VR headset or other technical equipment?

No, you can watch 360 content on your tablet, smartphone or computer as you would any other video. If you have access to a VR headset, then this can also be viewed in that way, but we have made these experiences for viewing without any special equipment.

360° video is not intended for watching either directly on television, or via chromecast devices from a laptop.

360° video: How do I navigate my way around 360 video?

On a tablet or smartphone, physically moving the device will change your perspective, as if it were a frame through which you view the performance. On a touch screen, you can scroll around by using your finger to push or pull what you can see, as you would when flicking through photos or a webpage. On the screen of a computer, you can drag the image using a mouse, or touchpad, or click on the circular navigation in the top left of the screen, where the arrows indicate the direction in which you will travel.

Unfortunately, although most browsers support 360 video, not all of them do. If you can’t see a circular navigation tool in the top left of the screen, then it’s worth checking on a different browser too (for example, view in Safari instead of Chrome) and/or check to see if you need to update your current browser to a more recent version.

360° video: How was the video made?

We collaborated with Relative Motion which is a specialist virtual reality content creation company. They used a 360 camera called an InstaPro to film the performance and collaborated with Northern Audio Productions on capturing spatial sound with a combination of ambisonic and single instrument microphones. We made a short feature about the process in Episode 5 of the first series of Up Close podcast, which you can listen to on this site from Friday 23 April.

360° video: Do I need to wear headphones?

You will hear these wonderful pieces through the speakers of your tablet, phone or computer, but we highly recommend you use headphones: without them you won’t get a true sense of standing in the middle of these extraordinary musicians, or hear the subtle changes in sound as you change your view.

360° video: Will my internet connection speed affect my experience?

You’ll be able to view the material on YouTube with most internet data speeds without stalling or buffering, but the faster your connection, the higher the quality of the video.

360° video: Will it make me feel nauseous?

Some 360 video can have this effect, but you should not experience nausea with this experience. The camera (known as SAM, the Single Audience Member) was not moved during the filming with Ensemble 360 and therefore the viewpoint and movement that some people find uncomfortable when watching 360 content is not included. If you are viewing these experiences via a headset, we recommend you sit on an office chair that allows you to turn through 360 degrees while remaining in one place.